As you focus on the basics in your business, both now and after 'the masks come off', no area will be a bigger opportunity to 'wow' & 'welcome' your customers back than with Great Customer Service.

This workshop is all about :

The basics, what do customers really want?
Who is the most important person in your business?
Dealing with Change
Treating every customer the way they want to be treated
Developing your Team to be THE BEST!

This workshop is presented by Dan Quinn.

My first job, when I was a senior in high school, was dipping ice cream cones. From that beginning, I worked my way up to Store Manager and then a variety of roles in the corporate world, but always they were influenced by my experience in the Ice Cream department. Every time you hand someone a cone, you get a huge smile back!

It took more than 25 years before I really began to “get it”, the truth about serving others, I’m a slow learner, but I think I finally “got it.”

My company is called Quinntessential Customer Service and I am very excited to have this opportunity to share with you the truth about customer service, as I’ve come to know it. It’s about the people... on both sides of the counter.

My wife Annie and I have been together for over 31 years now and she is the light of my life! And… we have 12 amazing grandkids!

Tuesday, January 5, 2021 from 1:00 PM to 2:00 PM PST

SCORE Orange County SCORE 714-550-7369 workshops@score114.org

Customer Service Bootcamp